Privacy policy

Eliteglo ("Eliteglo", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from www.eliteglo.com (the "Website").

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you interact with our Website, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Order and transaction details

B. Payment Information

Payments are processed through secure third-party payment gateways.

Eliteglo does not store your credit/debit card, net banking, or UPI payment details.

C. Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address
Device type
Browser type
Operating system
Pages viewed
Time spent on the Website
Referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To deliver products and services
To communicate order updates and respond to customer support inquiries
To send promotional offers, product updates, newsletters, and marketing communications
To improve our Website, products, and customer experience
To prevent fraud, misuse, unauthorized transactions, and security incidents
To comply with applicable legal and regulatory requirements

3. Marketing Communications & Consent

By providing your contact details, you consent to receive communications from Eliteglo through:

Email
SMS
WhatsApp
Phone calls

These communications may include promotional offers, product updates, and other marketing messages.

You may opt out at any time by:

Clicking the "Unsubscribe" link included in our marketing emails.
Replying "STOP" to SMS or WhatsApp messages (where applicable).
Contacting us at contact@eliteglo.com.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and visitor behavior
Personalize content and advertisements
Improve website performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Website.

5. Sharing of Information

We may share your information with trusted third-party service providers, including:

Payment processors for secure payment processing
Logistics and shipping partners for order delivery
Website hosting providers
Analytics and performance monitoring providers
Technology partners who assist in operating our Website

These third parties are authorized to use your information only for providing services on our behalf and are contractually obligated to protect your information.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce our agreements

When your information is no longer required, it is securely deleted, destroyed, or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

SSL (Secure Socket Layer) encryption
Secure servers and infrastructure
Restricted access to personal information
Regular security monitoring and updates

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected, we will promptly delete such information.

9. Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your personal data is processed

To exercise any of these rights, please contact us at:

Email: contact@eliteglo.com

We will respond within a reasonable timeframe and in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with the revised Effective Date.

Your continued use of the Website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Eliteglo