At Eliteglo, we are committed to delivering your orders promptly, safely, and efficiently. Please read our Shipping Policy carefully to understand our order processing times, shipping timelines, charges, and other important information.

1. Domestic Shipping (Within India)

Order Processing

• All orders are processed and dispatched within 2–3 business days after the order is placed.
• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Delivery Timeline

• Once dispatched, domestic orders are typically delivered within 10 business days.
• Delivery timelines are estimates and may vary depending on your location, courier operations, or unforeseen circumstances.

Courier Partners

We work with trusted logistics and courier partners to ensure your order reaches you safely and on time.

Delivery Assistance

If your order has not been delivered within the estimated timeframe, please contact us at:

Email: contact@eliteglo.com

2. International Shipping

Shipping Charges

• International shipping is available to selected countries.
• Shipping charges are calculated based on the destination, package weight, and shipping method.
• The applicable shipping charges will be displayed during checkout before payment.

Delivery Timeline

• International orders are generally delivered within 30 business days after dispatch.
• Delivery times may vary depending on the destination country, customs clearance, and local courier services.

Customs Duties & Import Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• VAT/GST
• Other government-imposed charges

These charges are not included in the shipping fee paid to Eliteglo and are the sole responsibility of the customer. Any such charges must be paid directly to the courier or customs authority before delivery.

Delivery Assistance

If your international order has not been delivered within the expected timeframe, please contact us at:

Email: contact@eliteglo.com

3. Order Tracking

Once your order has been shipped:

• A shipment confirmation email and/or SMS containing the tracking details will be sent to your registered email address or mobile number.
• You can use the tracking link to monitor the progress of your shipment.

If you do not receive your tracking information within 3 business days after placing your order, please contact us at:

Email: contact@eliteglo.com

4. Delivery Issues

Delivered but Not Received

If the courier tracking status shows "Delivered" but you have not received your package:

• Please notify us within 24 hours of the delivery status update.
• Courier companies generally do not accept Proof of Delivery (POD) disputes after 48 hours, making it difficult to investigate missing deliveries beyond this period.

Delayed Deliveries

While we strive to deliver every order within the estimated timelines, delays may occur due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Floods or severe weather conditions
• Public holidays
• Government restrictions or lockdowns
• Strikes or transportation disruptions
• Customs delays (for international shipments)
• Eliteglo shall not be held responsible for delays arising from such events.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

Eliteglo is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses or contact details provided by the customer.

6. Contact Us

If you have any questions or concerns regarding shipping, delivery, or order tracking, please contact us:

Eliteglo

Email: contact@eliteglo.com

Thank you for shopping with Eliteglo. We appreciate your trust and look forward to serving you with a seamless shopping experience.